Refund policy
Returns
We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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Unused
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In the same condition you received it
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In its original packaging with all tags attached
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Accompanied by your receipt or proof of purchase
To request a return, please email info@sapphirestudios.co.za.
Once your return request has been approved, we will provide you with the return address and further instructions via email.
Please note: Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to contact us at info@sapphirestudios.co.za.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us immediately at info@sapphirestudios.co.za so we can assess the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Custom-made or personalized products
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Sale or clearance items
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Gift cards
- Photography Packages
If you are unsure whether your item qualifies for a return, please contact us at info@sapphirestudios.co.za before sending it back.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@sapphirestudios.co.za.
How to Request a Refund
To request a refund, email info@sapphirestudios.co.za with the following information:
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Your order number
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The product name
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A brief explanation of why the product did not meet your expectations
Our support team will respond within 1–2 business days.