Shipping policy

Last Updated: June 21, 2026

Thank you for shopping with Sapphire Studios. We strive to ensure your order is carefully prepared and delivered as quickly as possible. Please read the following Shipping Policy before placing your order.

Order Processing

Orders are processed after payment has been successfully received.

Our standard processing time is 1–3 business days for in-stock products unless otherwise stated.

Please note that custom-made, personalized, commissioned, or made-to-order products may require additional production time. Estimated production times will be communicated when your order is confirmed.

Orders are processed during normal business days (Monday to Friday, excluding public holidays).

Shipping Methods

We partner with trusted courier providers to deliver orders throughout South Africa.

Available shipping options and costs will be displayed during checkout.

Once your order has been dispatched, you will receive a shipping confirmation email. Where available, tracking information will also be provided.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Typical delivery times are:

Major metropolitan areas: 2–5 business days
Regional and outlying areas: 3–7 business days

Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated during checkout based on the destination, package size, weight, and selected delivery method.

Any promotional free shipping offers will be clearly stated on our website when applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Sapphire Studios cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery details.

If an order is returned to us due to an incorrect address, the customer may be responsible for the cost of reshipping the parcel.

Delayed Deliveries

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

Severe weather
Public holidays
High shipping volumes
Courier operational delays
Industrial action
Power or network disruptions

Sapphire Studios is not liable for delays caused by third-party courier services.

Damaged or Missing Parcels

Please inspect your order immediately upon delivery.

If your parcel arrives damaged, incomplete, or if you receive the wrong item, please contact us within 48 hours of delivery by emailing info@sapphirestudios.co.za.

Where possible, please include:

Your order number
Photographs of the parcel and product
A brief description of the issue

We will investigate the matter and work with you to resolve it as quickly as possible.

Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at info@sapphirestudios.co.za.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

International Shipping

At this time, Sapphire Studios primarily ships within South Africa.

If international shipping becomes available, eligible destinations, shipping costs, customs duties, taxes, and delivery estimates will be displayed during checkout.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their destination country.