Terms of service

Last Updated: June 21, 2026

Welcome to Sapphire Studios. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order with Sapphire Studios, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Sapphire Studios

Sapphire Studios is a creative studio offering a range of professional services, including but not limited to:

  • Fine Art

  • Graphic Design

  • Photography

  • Digital Marketing

  • Creative Branding

  • Digital Products

  • Custom Creative Services

We continue to expand our range of creative products and services, and new offerings may be added at any time.

2. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian.

  • You are legally able to enter into binding agreements.

  • The information you provide is accurate and complete.

3. Orders and Bookings

Orders and bookings are only confirmed once payment (or any required deposit) has been received.

We reserve the right to:

  • Decline any order

  • Cancel orders affected by pricing errors

  • Refuse services that violate applicable laws or ethical standards

  • Cancel bookings due to unforeseen circumstances

If we cancel your order before work has begun, any payment made will be refunded.

4. Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice, but confirmed orders will not be affected.

Taxes, shipping fees, or additional costs (where applicable) will be shown before checkout.

5. Payments

Payment methods available at checkout will be accepted.

Some projects may require:

  • Full payment upfront

  • A non-refundable booking deposit

Work may not begin until payment has been received.

6. Custom Creative Work

Many of our services are custom-made specifically for each client.

This includes:

  • Graphic design

  • Branding

  • Photography

  • Marketing campaigns

  • Fine art commissions

  • Personalized products

Because custom work is created specifically for you, it generally cannot be cancelled or refunded once production has started.

7. Client Responsibilities

Clients agree to:

  • Provide accurate project information.

  • Supply any required files, logos, photographs, or content.

  • Respond to requests for approval in a timely manner.

  • Review proofs before final production.

Delays caused by the client may affect project timelines.

8. Revisions

Where revisions are included, the number will be specified before work begins.

Additional revisions beyond the agreed amount may incur additional charges.

Major changes after project approval may be treated as a new project.

9. Photography Services

For photography bookings:

  • Clients are responsible for arriving on time.

  • Late arrivals may reduce available shooting time.

  • Outdoor sessions may be rescheduled due to unsafe weather conditions.

  • Sapphire Studios cannot guarantee specific poses, expressions, or cooperation from children or animals.

Images delivered represent the photographer's artistic style.

10. Digital Marketing Services

Marketing results depend on numerous external factors.

While we strive to achieve excellent outcomes, Sapphire Studios cannot guarantee:

  • Search engine rankings

  • Social media growth

  • Advertising performance

  • Sales increases

  • Lead generation

Past performance does not guarantee future results.

11. Intellectual Property

Unless otherwise agreed in writing:

All artwork, photographs, graphics, designs, branding materials, and creative content produced by Sapphire Studios remain the intellectual property of Sapphire Studios until full payment has been received.

Upon full payment, clients receive the agreed usage rights.

Sapphire Studios retains the right to display completed work in portfolios, social media, promotional materials, and marketing unless otherwise agreed in writing.

12. Client Content

You confirm that you own or have permission to use any content you provide to us.

You agree not to submit material that infringes copyrights, trademarks, privacy rights, or applicable laws.

You indemnify Sapphire Studios against claims arising from client-provided materials.

13. Website Use

You agree not to:

  • Use our website unlawfully.

  • Attempt to hack or disrupt our services.

  • Upload malicious software.

  • Copy or reproduce website content without permission.

  • Misrepresent your identity.

14. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refunds Policy.

Please review that policy before placing an order.

Custom products, commissioned artwork, and personalized services may not qualify for returns unless required under applicable consumer protection laws.

15. Limitation of Liability

To the fullest extent permitted by law, Sapphire Studios shall not be liable for:

  • Indirect damages

  • Consequential losses

  • Lost profits

  • Business interruption

  • Loss of data

  • Delays caused by third-party providers

Our total liability shall not exceed the amount paid for the relevant order or service.

16. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters

  • Power outages

  • Internet failures

  • Government actions

  • Civil unrest

  • Pandemics

  • Supplier disruptions

17. Privacy

Your use of our services is also governed by our Privacy Policy.

We respect your privacy and handle personal information in accordance with applicable South African privacy legislation.

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

Continued use of our services constitutes acceptance of any updated Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

20. Contact Us

If you have any questions regarding these Terms, please contact us:

Email: info@sapphirestudios.co.za